1. Introduction
Smart Solution (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard your information when you:
- Visit our website
- Contact us via phone, WhatsApp, or email
- Book repair services
- Request home pickup and delivery
- Use our remote support services
By using our services, you agree to the terms outlined below.
2. Information We Collect
We may collect the following information:
A. Personal Information
- Full Name
- Phone Number
- Email Address
- Pickup / Service Address
B. Device Information
- Device type and model
- Reported issue
- Repair history
- Service notes
C. Technical Information (Website)
- IP address
- Browser type
- Device type
- Pages visited
We collect only the information necessary to provide our services.
3. How We Use Your Information
Your information is used for:
- Booking repair services
- Providing cost estimates
- Scheduling home pickup & delivery
- Communicating repair updates
- Processing payments
- Improving customer service
- Legal compliance
We do NOT sell or rent your personal information to third parties.
4. Device Data & Confidentiality
We understand that your devices may contain personal and sensitive data.
Smart Solution:
- Handles devices securely
- Maintains confidentiality during data recovery
- Does not access personal files unless necessary for repair
- Does not copy, share, or misuse customer data
We recommend customers back up important data before submitting devices for repair.
5. Data Security
We implement reasonable security measures to protect your information, including:
- Secure device handling
- Restricted access to repair data
- Digital receipt system
- Confidential data recovery processes
However, no system can guarantee 100% security.
6. Cookies & Website Tracking
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Enhance performance
You can disable cookies in your browser settings.
7. Third-Party Services
We may use third-party services such as:
- Google Maps
- Google Analytics
- WhatsApp communication
- Payment gateways
These platforms operate under their own privacy policies.
8. Home Pickup & Remote Support Policy
For home pickup:
- Devices are securely collected
- Returned in sealed packaging
- Digital receipts are provided
For remote support:
- Secure access tools are used
- Access is granted only with your permission
- Sessions are limited to troubleshooting purposes
9. Data Retention
We retain service records and contact details only as long as necessary for:
- Warranty tracking
- Service history
- Legal requirements
After that period, data may be deleted securely.
10. Your Rights
You may:
- Request correction of your information
- Request deletion of your data (where applicable)
- Ask how your information is being used
To make a request, contact us directly.
11. Children’s Privacy
Our services are not directed to individuals under 18 without parental supervision. We do not knowingly collect data from minors.
12. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.
13. Contact Information
If you have any questions about this Privacy Policy, please contact:
Smart Solution
Joka Yani Sarani
Kolkata – 700104
Phone: +91-8981148998
Email: prakash@smartsolutionkolkata.in